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Usability Testing: It can be a bear – Janea Triplett
Usability and FUN! – Trent Grover
Brainstorming – Valerie Williams
Microsoft’s Persona Machine – Mike Oren
Interviews are lead (PB) not gold (Au) – Derrick Parkhurst
Focus Groups in Mass Media Research – Eric Drewski
Brand Magic: Importance of Communicating Brand Identity – Elena Maximova
Using Personas to Design a Website: A Real-world Example – Kevin Godby

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