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Usability Testing: It can be a bear - Janea Triplett
Usability and FUN! - Trent Grover
Brainstorming - Valerie Williams
Microsoft's Persona Machine - Mike Oren
Interviews are lead (PB) not gold (Au) - Derrick Parkhurst
Focus Groups in Mass Media Research - Eric Drewski
Brand Magic: Importance of Communicating Brand Identity - Elena Maximova
Using Personas to Design a Website: A Real-world Example - Kevin Godby

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